- Overview
Zootom AI, a product of Zootom Ltd., strives to provide a high-quality experience for all users. If you are not satisfied with your purchase, we offer a refund policy to address your concerns. Please read the following terms carefully to understand your rights and obligations.
Eligibility for Refunds
Refunds are available under the following conditions:
You have contacted our support team at support@zootom.com within 30 days of the purchase date.
The product or service has been used in accordance with our Terms of Service.
You provide a valid reason for your dissatisfaction.
Process for Requesting a Refund
To request a refund, follow these steps:
Contact our support team at support@zootom.com.
Provide your purchase details, including the date of purchase, product or service purchased, and a brief explanation of why you are requesting a refund.
Our support team will review your request and may ask for additional information if necessary.
Refund Approval and Issuance
Once your request has been reviewed and approved, a refund will be initiated to your original method of payment.
Please allow up to 10 business days for the refund to be processed and reflected in your account.
Zootom Ltd. reserves the right to deny refund requests that do not meet the criteria outlined in this policy.
Non-Refundable Situations
The following situations are not eligible for refunds:
Requests made more than 30 days after the purchase date.
Products or services purchased through unauthorised channels.
Situations where the dissatisfaction is due to reasons beyond the control of Zootom AI, such as changes in personal preferences or misunderstandings of the product's functionality.
Limitation of Liability
To the maximum extent permitted by applicable law, Zootom Ltd. is not liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products or services. Our total liability to you for any damages arising from or related to this policy, whether in contract or tort, will not exceed the amount you paid for the product or service.
Amendments
Zootom Ltd. reserves the right to amend this refund policy at any time. Any changes will be posted on our website and will become effective immediately upon posting.
Contact Information
If you have any questions about these Terms, please contact us at support@zootom.com.
Zootom Ltd
[Re: Refund Policy]
48 West George Street, 2nd Floor, Glasgow, Scotland, G2 1BP